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Getting help

In order of speed:

  1. Search this guide — the search box (top right) covers every chapter.
  2. In-product feedback — Admin → Platform Feedback (available on Growth and Enterprise plans): bug reports (with priority + the page it happened on), feature requests and general product reviews, screenshots attached. It lands directly with the product team.
  3. Your implementation contact — for anything involving your plan, new stores, or configuration you can't reach.
  4. Admin → Hardware & Support — for a terminal, printer or Kiosk device fault, raise a support ticket against the exact store and device.
note

When reporting a problem, the three details that halve the round-trips: which page, what you clicked, and the exact message shown. A screenshot with the time visible is worth all three.